Frequently Asked Questions

Getting started takes less than five minutes:

1. Sign up for a free account at reviewx.io.
2. Create your first property profile by pasting your listing URL.
3. Trigger a crawl from the dashboard or via the API.
4. Browse your aggregated reviews in the Reviews section.

See the Introduction page for a more detailed walkthrough.

ReviewX currently supports the following review platforms:

• Booking.com (booking-com)
• Agoda (agoda-com)
• Expedia (expedia-com)
• Google (google-com)
• OpenTable (opentable-com)
• Trip.com (trip-com)

Additional platforms are on the roadmap. Contact us to request a specific integration.

There is no fixed crawl limit — you can crawl as frequently as your plan allows. That said, please crawl respectfully: avoid running hundreds of concurrent crawl jobs. ReviewX deduplicates reviews automatically, so re-crawling is safe and will only add new reviews since the last run. Abusive crawl patterns may result in temporary throttling.

Yes. You can export your review data in multiple ways: use the Export button in the dashboard to download a CSV or JSON file, or query the API directly using GET /get-user-docs and paginate through all your documents programmatically.

When you delete a profile using the standard delete action, the profile record is removed immediately but the associated review documents remain in your account for 90 days before being purged. If you want to delete both the profile and all its documents immediately, use the Delete Profile + Documents option in the dashboard or call the /delete-profile-and-docs/:id endpoint.

You can upgrade your subscription from the dashboard billing page under Settings → Billing. For enterprise or custom plans, reach out via the Contact page and our team will get back to you within one business day.

Yes. All review data is stored on AWS S3 with AES-256 encryption at rest. Data in transit is protected by TLS 1.3. We never share or sell your data to third parties. For full details see our Privacy Policy.

Yes — the ReviewX REST API is fully accessible to all users. Authenticate using a JWT Bearer token obtained from POST /login. Include the token as Authorization: Bearer {token} on every subsequent request. See the API Reference for full endpoint documentation.

A property profile is a link between your ReviewX account and a specific listing on a supported review platform. It stores the property URL, the platform slug, and metadata such as the property name and total review count. Each profile can be crawled independently, and all collected reviews are associated with that profile for easy filtering and analysis.

Yes. The number of concurrent property profiles depends on your plan. Free accounts support up to 2 profiles; paid plans support more. Enterprise plans offer unlimited profiles. You can manage all your profiles from the Profiles section of the dashboard.

Most crawls complete within 30 seconds to 3 minutes, depending on the number of reviews available on the platform and current server load. You will see a live progress indicator in the dashboard while a crawl is running. The API response includes a summary of inserted and skipped review counts when the crawl completes.

Yes. ReviewX supports restaurant and dining venue reviews via OpenTable and Google. Simply paste the OpenTable or Google Maps listing URL when creating a profile and ReviewX will crawl reviews as normal. All subratings (food, service, ambiance) are captured where available.

ReviewX captures reviews in all languages that appear on the source platform — no filtering is applied at the collection stage. Each review document includes a language field (ISO 639-1 code) so you can filter or translate them downstream. Dashboard display currently defaults to the original language of the review.

Go to Settings → Danger Zone in the dashboard and click Delete Account. This action is irreversible and will permanently remove all your profiles, review documents, and account data. If you have an active subscription, please cancel it before deleting your account to avoid further charges.

White-labelling (custom branding, domain, and API host) is available on the Enterprise plan only. Contact our sales team via the Contact page to discuss pricing and a custom onboarding timeline.